Technical Reference

Click «Sign in» in the top right corner — the «Sign in or register» window opens. There are three ways to create an account:

With Google. Click the Google button and choose your account — the account is created automatically.

On the «Registration» tab. Enter your name, email, phone and choose a password.

While buying. If you check out without signing in, an account is created from the name, email and phone you entered. To use it, click «Forgot password?» and set a password.

Click «Sign in» and choose how to sign in:

With Google — if you registered or signed in with Google before. Choose the same account.

With email or phone and password — the ones on your account.

Check the email or phone: it must match the one on your account (for example, gmail.com, not gmail.ua).

Check the password: keyboard layout, Caps Lock and extra spaces at the start or end.

Registered with Google — sign in with the Google button: such an account may have no password.

Forgot the password — click «Forgot password?» in the sign-in window and enter your email. We will send a link to set a new password. No email — check Spam.

Bought tickets on another website or at another operator's box office — SoldOut has no such orders.

Still stuck — contact support: Telegram @soldout_ua_bot or [email protected].

Choose the event and date, pick seats on the hall map or the number of tickets, and go to checkout.

Enter your name, email and phone, tick «I accept the terms of the public offer» and click «Pay».

Payments are processed by LiqPay (PrivatBank): Visa and Mastercard cards, and Google Pay on Android. SoldOut never receives your card details.

The total, including the service fee, is shown before you pay.

Your seats are held while the timer on the order page runs. When it ends, the seats go back on sale — choose them again.

If you already opened the payment window, those seats may stay unavailable for about 15 more minutes.

The most common reasons:

— a typo in the card details — check the number, expiry date and CVV and try again; — insufficient funds or an online payment limit; — the card is blocked for online payments or has expired; — the bank flagged the payment as suspicious; — the connection dropped during payment.

Limits and blocks are lifted by your bank. You can also pay with another card.

Money was charged but there are no tickets — don't pay again. Contact support with your order number.

After payment, the tickets arrive as PDF at the email you gave in the order.

They are also in Account → «My tickets» → «Active», where you can download each ticket as PDF.

No email — check Spam and Promotions. Still nothing — contact support.

Show the ticket at the entrance — on your phone or printed.

The code on the ticket admits only once, so don't post the ticket or send it to strangers.

Refund terms are on the «Return terms» and «Event cancellations and rescheduling» pages and in section 8 of the public offer.